At DNN24-7.com, we are dedicated to maintaining a transparent and customer-focused approach to all financial transactions. Our platform primarily offers digital media services, including advertising placements, sponsored content, featured listings, digital subscriptions, and promotional campaigns. Because these services are delivered electronically and often begin immediately upon confirmation, our return and refund policy is designed to be fair while upholding operational efficiency and compliance with Google Publisher and Ad Policy standards. We believe in honest dealings and clear communication to ensure every client and partner is treated with respect and transparency.
Refunds may be considered for advertising, promotional, or sponsorship services that have not yet been activated or delivered. In the event that a technical error, system malfunction, or administrative issue prevents the proper execution of a paid service, clients may be eligible for a full or partial refund depending on the nature of the issue. To initiate a refund, a written request must be submitted to billing@dnn24-7.com within seven (7) days of the transaction date. All refund requests must include proof of payment, relevant order details, and a brief explanation of the issue encountered. This process ensures that all refund claims are handled efficiently and documented in accordance with digital transaction integrity standards.
Once a refund request is received, the DNN24-7 billing team will evaluate the claim on a case-by-case basis to determine eligibility. Approved refunds are typically processed using the original method of payment within ten (10) business days. Clients will be notified via email once their refund has been approved and issued. Please note that processing times may vary depending on the payment provider or bank involved. DNN24-7 maintains full transparency in this process and ensures that all financial transactions comply with consumer protection laws and ethical business practices.
For subscription-based or downloadable digital services, refund eligibility may vary depending on the duration of service usage or extent of access provided prior to the refund request. If a user has already accessed premium or subscriber-only content, partial refunds may be issued at DNN24-7’s discretion, taking into account the value of the service already delivered. We do not generally offer refunds for services that have been completed, customized, or published, except in cases of verified technical failure or billing error. This policy helps maintain the balance between customer satisfaction and the operational integrity required for digital service delivery.
DNN24-7 is committed to fairness, accountability, and customer satisfaction in all transactions. Our return and refund policy is designed to protect the interests of both our clients and the organization by ensuring that refunds are handled promptly, fairly, and in accordance with applicable financial and digital media regulations. We also ensure full compliance with Google’s advertising and payment transparency policies, FTC e-commerce disclosure standards, and other relevant consumer protection frameworks. Every transaction is managed with professionalism, confidentiality, and due diligence to foster lasting trust with our partners and clients.
If you have any questions or concerns regarding payments, cancellations, or refund procedures, please contact our billing department at billing@dnn24-7.com. Our team will respond promptly to provide assistance, resolve disputes, or clarify eligibility terms. DNN24-7 continually reviews its refund and billing practices to align with evolving global digital commerce standards and user protection requirements. We remain committed to offering a transparent, responsible, and reliable digital service experience to every client who chooses to partner with us.
